Information for Case Complainants

“The Authority is charged with investigating whether the rights of persons with disabilities have been violated by service providers.”

The Human Rights Authority (HRA) Investigation:

● Interviews complainant and facility staff; reviews charts/policies/procedures; conducts other activities as the HRA deems fit

● Report of Findings is written and approved by HRA Board Members

● If substantiated, provider responds with corrective measures within 30 days and further negotiations may occur if necessary. If no future negotiations are necessary then case closure is approved. If not substantiated then case closure is approved.

● Report can be made public on the IGAC website with confidentiality protected 

The HRA’s Impact:

●     HRA cases can change the way facilities serve people

●     The HRA will often focus on the facility’s policies, procedures and practices

●     The HRA can impact practices so the problem does not happen to someone else

●     Future recipients often benefit more than you or the person named in the complaint

The HRA’s responsibility to you:

●     Maintain your confidentiality

●     Obtain a signed release of information from you to examine your records

●     Periodically advise you of the status of the investigation

●     Inform you of the case outcome and case closure

Summary:

●     The HRA is empowered to review and accept complaints of rights violations

●     The HRA conducts investigations as it deems fit

●     The HRA investigates and negotiates for improved human rights protections

●     The HRA does not resolve disputes between you and the facility

Thank you. The HRA will complete a thorough investigation and try to conclude the case in a timely manner.